Schedule a live text chat with a Rocket Doctor

Get a fast, hassle-free healthcare experience from the comfort of your home. Text chat in real-time with a doctor who can diagnose, prescribe medication, handle refills, write lab requisitions, order imaging, and more.

Live Chat Options

Book a one-off chat with the doctor or plan for the winter season, and the months that follow with some holidays savings
Choose an option that's right for you. With Rocket Doctor chat subscriptions, you get access to our live chat service while making some big savings.

3 Month
Yearly

Single Live Chat

$55 per visit

Chat on Demand

Book a one-off chat visit with a doctor. Choose a time that works for you.

Next Chat Consult Availability:

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10% Savings

Lite

$50 /monthly cost

($150 billed every 3 months)

3 visits every 3 months

$50 per visit

Up to 1 registered patient

Get 3 visits every 3 months with our Lite chat membership and save $5 per visit. For individuals looking to prepare themselves for the months ahead.

18% Savings

Plus

$75 /monthly cost

($225 billed every 3 months)

Popular Deal

5 visits every 3 months

$45 per visit

Up to 2 registered patients

Get 5 chat visits every 3 months with some big savings. Ideal for couples looking to plan for the months ahead. Or for individuals with more frequent health concerns.

27% Savings

Premium

$107 /monthly cost

($320 billed every 3 months)

8 visits every 3 months

$40 per visit

Up to 4 registered patients

Our biggest savings package! Get 8 virtual chat visits every 3 months. Prepare for the months ahead of healthcare visits for the whole family. Suitable for individuals and couples with very frequent, chronic or recurring health concerns.

Single Live Chat

$55 per visit

Chat on Demand

Book a one-off chat visit with a doctor. Choose a time that works for you.

Next Chat Consult Availability:

{{NEXT AVAILABLE - ON Blended}}

10% Savings

Lite

$62 /monthly cost

($744 billed annually)

15 Visits per year

$49.60 per visit

Up to 1 registered patient

Get 15 visits per year with our Lite chat membership and save $5 per visit. For individuals looking to prepare themselves for the year ahead.

25% Savings

Plus

$82.50 /monthly cost

($990 billed annually)

Popular Deal

24 Visits per year

$41.25 per visit

Up to 2 registered patients

Get access to 24 chat visits per year with some big savings. Ideal for couples looking to plan for the year ahead. Or for individuals with more frequent health concerns.

30% Savings

Premium

$113 /monthly cost

($1,356 billed annually)

36 Visits per year

$37.67 per visit

Up to 4 registered patients

Our biggest savings package! Get 36 virtual chat visits per year. Prepare for the year ahead of healthcare visits for the whole family. Suitable for individuals and couples with very frequent, chronic or recurring health concerns.

Information: As a result of decisions made by the Ontario Medical Association (OMA) and the Ontario Ministry of Health, virtual primary care and urgent care services are unfortunately no longer a service that patients can access for free on Rocket Doctor. Patients with OHIP can access virtual care services through Rocket Doctor’s live text chat service.

 

If you would like these changes reversed so that virtual care is fully-funded by OHIP, please sign our petition here.

Quick, Personalized & Safe

Skip the waiting room

Schedule a live text chat with a Rocket Doctor to get answers to your healthcare concerns.

Personalized advice

Dedicated physicians are working on our platform to provide you with personalized advice and treatment.

Safe and Secure

Get the answers to your healthcare concerns from a licensed Ontario physician in real-time. We take privacy seriously, and our system utilizes secure platforms and policies.

How It Works

1.

Choose a time that works for you.

2.

Get answers to your healthcare concerns from a licensed Ontario physician via chat, in real-time.

3.

Get prescriptions, refills, lab requisitions, imaging, and more.

FAQ

With a Rocket Doctor chat subscription, you can purchase virtual doctor appointments, in advance, for the year ahead.

 

Once you have chosen your package you’ll be allotted a number of appointments for the entire year, from the date your plan was purchased. You will be sent appointment codes for each of your chat sessions. These numbers are basically the same as a gift card / cash, you’ll need to keep these safe and secure.

 

Once your initial subscription has been paid for you will be given a secure login to access your new patient portal.  Here, you can set up your personal information and request chat appointments at an available time that suits you. 

 

Our Patient Care Coordinator (PCC) team can be accessed within the Patient Portal and are on hand to assist you with booking appointments, follow ups and any queries that you might have.

 

Each time a chat appointment is required (whether first visit through the website or follow up visits through the patient portal) an active appointment code will be needed.

Chat on-demand is for purchasing a one-off chat appointment with a doctor. Once you have selected your time and paid for the appointment, you will be sent a login link to access your Patient Portal account. If you have used the service before, you just need to log in. Once logged in, you will chat to our PCC team to confirm your appointment slot and make sure you have everything you need before they connect you with the doctor.

 

Please note that you may not necessarily be booked for your chosen time and date. Your reason for booking and the clinical context of the next available physician will determine the exact appointment details. Refunds will not be issued where appointments do not align with the selected time, although we will do our best to work with your schedule

If it is your first time logging into your account, please navigate to your Profile page and fill in the required personal fields that have an asterisk (*) and save it. 

 

After your Profile page is updated, navigate to the Home page and select the “Set Up an Appointment” button. Here, you will chat with a Patient Care Coordinator who will send you everything you need to get to your appointment.

If you use your appointment allowance before the end of the year, you can either upgrade your package and pay the difference in cost, or you can use the on-demand chat service and pay $55 for each subsequent appointment.

If you are reaching the end of the year and you still have more appointments that you need, these can either be gifted to family and friends, or, any unused appointments will be donated. Through Rocket Doctor’s ‘Pay Care Forward’ initiative, these will be donated to low-income Ontarians who are in need of access to healthcare.

Yes you can. Chat subscription packages can be purchased for a friend or family member or, a chosen amount of your yearly visits can be gifted to anyone of your choosing, providing you don’t exceed the maximum limit of patients for your plan.

 

If you choose to share your appointment code(s) with other individuals (within the limits of your plan), on their first booking; they will use the code, connect with a PCC, and also be given a unique login to the patient portal. 

Currently, Rocket Doctor’s chat subscription packages are only available to purchase up-front for the annual cost of the plan.

Due to the nature of our planning process and services, we cannot provide refunds after purchase. Please treat each appointment certificate as cash. We cannot be responsible for lost or stolen certificates, and will not provide refunds in such situations.

If you have any other questions about Chat Packages, Chat On-Demand or any of our other services, please don’t hesitate to reach out to us at customercare@rocketdoctor.io

Information: As a result of decisions made by the Ontario Medical Association (OMA) and the Ontario Ministry of Health, virtual primary care and urgent care services are unfortunately no longer a service that patients can access for free on Rocket Doctor. Patients with OHIP can access virtual care services through Rocket Doctor’s live text chat service.


If you would like these changes reversed so that virtual care is fully-funded by OHIP, please sign our petition here.

©2023Rocket Doctor Inc.

Made with ❤️  in 🇨🇦 

Chat Packages

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%10 Savings

Lite

$1200/Annually

2 Chats Monthly

$50 per chat

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%15 Savings

Plus

$1680/Annually

Popular Deal

3 Chats Monthly

$47 per chat

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%20 Savings

Premium

$2160/Annually

4 Chats Monthly

$45 per chat

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Referrals

Dr. Luana Farren-Dai

For patient referrals, please fax to 647-696-8973
 
The Referral Form can be found here

Which Province Are You Located In?

Ontario

British Columbia

Alberta

Rocket Doctor Accessibility Statement

Rocket Doctor is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level A and AA and complying with Americans with Disabilities Act (ADA) effective communication requirements, and other applicable regulations.

To accomplish this, we have partnered with eSSENTIAL Accessibility to administer our accessibility program and oversee its governance. Their accessibility program evaluates our digital products on an ongoing basis in accordance with best practices and is supported by a diverse team of accessibility professionals, including users of assistive technologies. The platform, moreover, goes beyond minimum compliance requirements by making an assistive CX technology application available to customers who have trouble typing, gesturing, moving a mouse, or reading. The application is free to download and it incorporates tools such as mouse and keyboard replacements, voice recognition, speech enablement, hands-free/touch-free navigation, and more.

We want to hear from you if you encounter any accessibility barriers on our digital properties. Please contact our Customer Support at admin@rocketdoctor.io.

Single Live Chat

Please note that you may not necessarily be booked for this time and date. Your reason for booking and the clinical context of the next available physician will determine the exact appointment details. Refunds will not be issued where appointments do not align with the selected time, although we will do our best to work with your schedule.

Ontario

Do you have a valid/unexpired OHIP card?

Ontario

Do you have a referral?

If you do not have a referral and would like to book an appointment with our General Medicine providers please

If you have a referral that has already been faxed to Rocket Doctor and would like to follow up on its status.

Please Call
1 867 670 2273

If you have a referral for any of the below available specializations.

  • Allergy / Immunology
  • Dermatology
  • Cardiology
  • Family + Lactation Consulting
  • General Surgery
  • STI
  • Genetics
  • Obstetrics
  • Gynecology
  • Internal Medicine
  • Lifestyle Medicine for Stroke Neurology
  • Orthopedic Surgery
  • Nephrologist
  • Pediatric Neurology
  • Pediatrics
  • Psychiatry
  • Respirology

Please Fax
1 647 696 8973

Live Text Chat with a Doctor

Get the answers to your healthcare concerns from a licensed Ontario physician in real-time.

 

Connect with a doctor and chat in real-time via live text chat. Choose a time and connect with a doctor who can diagnose, prescribe medication, handle refills, write lab requisitions, order imaging, and more.

Live Video Chat with a Doctor

Connect with a doctor via live video consultation. Speak to a licensed doctor using the video camera on your smartphone, tablet or computer.

 

Schedule your video medical consultation with a time that works for you. See the doctor without the hassle of travel and crowded waiting rooms

Live Text Chat with a Doctor

Get the answers to your healthcare concerns from a licensed Ontario physician in real-time.

 

Connect with a doctor and chat in real-time via live text chat. Choose a time and connect with a doctor who can diagnose, prescribe medication, handle refills, write lab requisitions, order imaging, and more.

Appointments: $55

Live Video Call with a Physician Assistant

Connect with a qualified Physician Assistant through live video call from your smart phone, tablet or computer.

 

Schedule your video medical consultation at a time that works for you. Rest assured, you’re in good hands. Our dedicated Physician Assistants are highly trained, and all cases are reviewed by a fully licensed Ontario doctor.

Appointments: $65

Substance Use Services Clinic

Rocket Doctor’s Substance Use Service is dedicated to providing support, resource, and advice to individuals struggling with substance use. Our service is tailored to give individuals the freedom to seek help in a safe, secure and confidential environment.

 

If you or someone you know is dealing with substance use issues, we are here to help.

Substance Use Services appointments are completely free with OHIP

Live Video Call with a Doctor

Connect with a Doctor via live video call from your smart phone, tablet or computer.

As a result of changes made by the Ontario Medical Association (OMA) and the Ontario Ministry of Health, there are a very limited number of doctors providing appointments that are free of charge for OHIP-covered patients on Rocket Doctor.

 

Appointment wait times are expected to be significantly longer on this service, compared to our other virtual care services.

Appointments: $0 with OHIP

Live Chat with a Doctor

Get the answers to your healthcare concerns from a licensed Ontario physician in real-time.

Connect with a doctor and chat in real-time via live text chat.

Choose a time and connect with a doctor who can diagnose, prescribe medication, handle refills, write lab requistions, order imaging and more.

 

Book a one-off chat with the doctor or plan for the winter season, and the months that follow with some holiday savings.

Choose an option that’s right for you. With Rocket Doctor chat subscriptions, you get access to our live chat service all year.

Single Live Chat

$55 per visit

Chat on Demand

Book a one-off chat visit with a doctor. Choose a time that works for you.

Date Loading

10% Savings

Lite

$62 /monthly cost

($744 billed annually)

15 Visits per year

$49.60 per visit

Up to 1 registered patient

Get 15 visits per year with our Lite chat membership and save $5 per visit. For individuals looking to prepare themselves for the year ahead.

25% Savings

Plus

$82.50 /monthly cost

($990 billed annually)

Popular Deal

24 Visits per year

$41.25 per visit

Up to 2 registered patients

Get access to 24 chat visits per year with some big savings. Ideal for couples looking to plan for the year ahead. Or for individuals with more frequent health concerns.

30% Savings

Premium

$113 /monthly cost

($1,356 billed annually)

36 Visits per year

$37.67 per visit

Up to 4 registered patients

Our biggest savings package! Get 36 virtual chat visits per year. Prepare for the year ahead of healthcare visits for the whole family. Suitable for individuals and couples with very frequent, chronic or recurring health concerns.

Live Video Chat with a Doctor

Connect with a doctor via live video consultation. Speak to a licensed doctor using the video camera on your smartphone, tablet or computer.

 

Schedule your video medical consultation with a time that works for you. See the doctor without the hassle of travel and crowded waiting rooms

Off Province – Ontario Licensed MD

 Video Consult

Live Text Chat with a Doctor

Get the answers to your healthcare concerns from a licensed Ontario physician in real-time.

 

Connect with a doctor and chat in real-time via live text chat. Choose a time and connect with a doctor who can diagnose, prescribe medication, handle refills, write lab requisitions, order imaging, and more.

In Province – Ontario Licensed MD

Chat Consult

Book an Appointment

Please fill in your details and you will be added to the waiting list for an appointment completely covered by OHIP.

Due to high demand and limited physician availability for this service, wait times are likely to be significant longer than our other virtual care services. Patients will be contacted on a first-come, first-served basis.

Please do not call our support team for an update on your appointment. Our Patient Care team will contact you as soon as your appointment is ready to be scheduled.

Please see here for details on our Terms and Conditions and Privacy Policy