Terms and Conditions
Updated: December 2022
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR USE OF THIS WEBSITE AND YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. BY ACCESSING OR USING THIS WEBSITE OR ANY ROCKET DOCTOR SERVICES, YOU SIGNIFY THAT YOU HAVE READ, UNDERSTAND AND UNCONDITIONALLY AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
No Show Policy: If you book an appointment and fail to appear with less than 24hrs notice, Rocket Doctor reserves the right to charge a No Show fee equal to the full cost of the appointment.
Cancellation Policy: If you book an appointment and cancel with less than 24 hours notice Rocket Doctor reserves the right to charge a cancellation fee equal to the full cost of the appointment. If you fail to book an appointment or cancel with more than 24 hours notice, Rocket Doctor will withhold an administrative fee of $5.00 from your refund.
Welcome. These Terms of Service (the “Terms of Service”) form a legally binding agreement between you (“you”, “your”, “patient”, etc.) and Rocket Doctor Inc located at 10 Capreol Court, Toronto, Ontario (“Rocket Doctor”, “us”, “ours”, “we”, etc.) with respect to your access and use of our website(s), our platform and our provided services, as described in these Terms of Service (“website”, “platform”). The Rocket Doctor Privacy Statement is incorporated by reference into, and accordingly is part of these Terms of Service, and collectively form our agreement (“Agreement”).
By using the Rocket Doctor website or Services (as defined below), you agree to be bound by these Terms of Service and this Agreement. If you do not accept to be bound by this Agreement, please leave the website immediately and discontinue your use or access of any Services.
1. About Rocket Doctor
We founded Rocket Doctor to put advanced diagnostics into a family’s home, enabling individuals to make the right decision about whether or not to visit a healthcare provider or emergency department. Rocket Doctor connects individuals via link at-home diagnostics to video telemedicine. Our web-based service for applications, video conferencing messaging and scheduling to connect patients and providers for non-emergency medical related issues (collectively, the “Services”).
You acknowledge and agree that the Services provided by Rocket Doctor under this Agreement are limited only to facilitating communication between you and an online medical professional (“medical professional”). Medical professionals, including the advice they provide, are independent from Rocket Doctor.
2. Privacy Statement
We reserve the right to modify the terms of this Agreement and our Services at any time, effective upon posting of an updated version of this Agreement. You are responsible for regularly reviewing this Agreement. Continued use of our Services after any such changes means that you agree and consent to any and all such changes.
The term of this Agreement will commence on the date you first use the Services or create a User Account (see section 6) to use the Services and continues until terminated in accordance with the provisions of this Agreement.
5. Eligibility and Discretion
Certain patients may not be eligible to use Rocket Doctor. Medical professionals may refuse service to certain patients, if the presentation of the Service is not amenable to patient care via telemedicine. Further, a medical professional may determine that a patient should be treated in a hospital, clinic or other service. Also, a medical professional may determine that certain treatments, services and prescriptions cannot be executed via the Services, including but not limited to, prescribing opioids and benzodiazepines. Medical professionals are solely responsible determining which patients shall be treated via the Service, to the extent of such treatment, and which patients shall be accepted or refused treatment.
6. User Account
In order to use the Services, you must register for and maintain an active user account (“User Account“).
You must be at least 18 years of age to create a User Account, and must provide the requested information, including name, e-mail, and password.
Unless agreed to in writing, you may only possess one User Account.
7. Your Account and Information
You are solely responsible for your Account, and the personal information that you provide when accessing and using the Services. To the extent that you provide information to Rocket Doctor by operation of this platform and Services, where it is reasonable to expect that we may rely on this information, you represent that such data and personal information shall be accurate and complete.
You will not provide, post or transmit any data, personal information, content or material that:
(a) infringes, misappropriates or violates any intellectual property rights, publicity/privacy rights or other rights of any third party, or any law or regulation; or
(b) contains any viruses or programming routines intended to damage, surreptitiously intercept or expropriate any system, data or personal information.
Rocket Doctor may take any remedial action, including injunctive relief, if your Account, any actions or data your submit, violates this Agreement.
You agree that Rocket Doctor is under no obligation to review any data, information, content or material provided by you or available on our website, platform or Services.
8. Security of your Account
Rocket Doctor takes reasonable steps to ensure the security of its systems. However, there are inherent risks associated with the use of electronic means of communication. Therefore, Rocket Doctor discourages the use of its website to unnecessarily submit sensitive personal or business information. The possibility exists that information could be unlawfully observed by a third party while the data is being transmitted over the internet or while stored on cloud-based servers, or subject to access and review by law enforcement or other authorities. Rocket Doctor accepts no liability that may arise if any other persons obtain the information you submit to the Services.
You are solely responsible for ensuring the security and confidentiality of your password. You shall not share your password with anyone at any time. You will prevent unauthorized access to or use of Service and notify us promptly of any such unauthorized use. You may notify us at: firstname.lastname@example.org
In addition, in order to provide and maintain a secure Service, you must not disclose any security vulnerability to any person except to us. As soon as possible upon discovering any issue or problem that may be pose a risk to the security or use of the Service, you must notify us at: email@example.com
9. Ownership of Information
Rocket Doctor acts as an online conduit between you and online medical professionals. In order to provide you with that connection and our other Services, we require certain personal information and data, as disclosed in our Privacy Statement. You retain all ownership in and to your personal information.
10. Suspension or Termination of Accounts
In addition to any other right or remedy that Rocket Doctor may have under this Agreement or at law, we may suspend, restrict or terminate your access and use of the website, the platform and our Services without prior notice for any reason.
11. Electronic Communications and Contracting
You hereby consent to the exchange of information and documents between you, Rocket Doctor, your online medical professional over the Internet or by email and this Agreement (together with any applicable policies, guidelines or notices) in electronic form shall be the equivalent of an original written paper agreement between us. You further agree that all agreements, notices, prescriptions, disclosures and other communications that we or your online medical professional provide to you electronically satisfy any legal requirement that such communications be in writing.
12. Accuracy of Content
Although we take all possible steps to ensure the accuracy of the information or content included on this platform, no assurance is given that information or content is up-to-date, accurate, error-free or complete. We take no responsibility for errors or omissions in the information or content of this platform. We reserve the right to correct, change or update information at any time without prior notice.
None of the information or content made available on the Rocket Doctor website or platform is medical advice, treatment, diagnosis or an endorsement, representation or warranty that any particular medication or treatment is safe, appropriate, or effective for you. Any information or content is solely for informational purposes.
We may offer links on our website to third party sites, including social networking websites and government resources, which are owned and operated by third parties. We provide these links as a convenience to our visitors. We do not review the content of such sites, and neither endorse, nor are responsible for, any content, advertising, products, services or other materials on or available from such third party sites. You assume full responsibility for your use of third party sites. Such sites are governed by terms and conditions different from those applicable to this website, and we encourage you to review the terms and privacy policies of those third parties before using their sites.
14. Permitted Use
Subject to your compliance with the terms and conditions of this Agreement, you are granted a revocable, personal, non-sub-licensable, non-transferable, non-exclusive right to access and use the Services in accordance with this Agreement solely for personal reasons and not for resale or to provide services to third parties.
15. Prohibited Use
Your use of the Rocket Doctor website, platform and our Services are restricted to the terms of this Agreement, and any additional policies, terms, guidelines or notices that we disclose.
Any other use of the website, platform, Services, including any information, content and material we provide, including but not limited to, reproduction for commercial purposes, modification, transmission, display, distribution, performance, licensing, creation of derivative works or other exploitation, without prior written permission from Rocket Doctor, is strictly prohibited. Such unauthorized use for any purpose other than as expressly set out in this Agreement is a violation of Rocket Doctor’s legal rights, including our intellectual property rights and of our licensors and may subject you to civil liability or criminal prosecution under applicable laws.
In addition to the requirements set forth in other sections of this Agreement, you agree not to access and/or use the Rocket Doctor website, platform and Services for any purpose not expressly authorized by this Agreement and/or take any action or transmit, post, or distribute to the website or platform information or content that, without limitation:
(a) constitutes an advertisement or solicitation of business of any kind, including but not limited to, spam, chain letters, and pyramid schemes;
(b) contains or constitutes software, computer programs, or routines of any kind, including but not limited to, viruses, bots, worms, spiders, scrapers or offline readers;
(c) (collects information about others, including but not limited to, users’ e-mail, passwords or other account information;
(d) imposes an unreasonable load on the platform’s infrastructure;
(e) copies or distributes any part of Rocket Doctor in any medium without our prior written authorization;
(f) impersonate any person or entity or otherwise misrepresents your affiliation with a person or entity;
(g) use or access the website, platform or Services any way for unsolicited promotions, political campaigning, advertising or solicitations;
(h) reverse engineers or decompiles the software comprising or included in the website, platform and Service;
(i) interferes with any other party’s use of Rocket Doctor or related Services;
(j) use or access the website, platform or Services in any way that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
(k) collects or harvests any personally identifiable information, including account names, from the website and Service, nor to use the communication systems provided by the website for any commercial solicitation purposes; and/or
(l) solicits, for commercial purposes, any users of this website.
Notwithstanding this section, Rocket Doctor grants the operators of public search engines permission to use spiders to copy materials from this website for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. Rocket Doctor reserves the right to revoke these exceptions either generally or in specific cases.
You will, at all times, comply with all local, provincial and federal laws of Canada, and any applicable international laws, when accessing the website and using our Services.
Rocket Doctor makes no representations that the Services are appropriate, legal or available for use in other jurisdictions. Any person who access or use the Services from other jurisdictions do so at their own volition and risk, and are responsible for compliance with all applicable law (local, domestic and foreign).
16. No Competitive Use
You are put on notice that you may not use, access, or register, as applicable, Rocket Doctor’s website, platform or Services if you are a competitor, or engaged by a competitor, of Rocket Doctor, except with our explicit written consent.
You may not use, access or register, as applicable, Rocket Doctor’s website, platform, or Services for purposes of monitoring its availability, functionality or performance, or for any other benchmarking or competitive purposes.
17. Intellectual Property
With the exception of your personal information (including medical records), Rocket Doctor exclusively owns and retains all right, title and interest in and to the website, platform and Services and any and all software, materials, formats, interfaces, information, data, content, trade secret, trademark, patent, algorithm, our confidential information, our proprietary information and technology and any other intellectual property used by, or provided to you in connection with Rocket Doctor (the “Rocket Doctor Property”). The Rocket Doctor Property is protected by intellectual property rights owned by or licensed to Rocket Doctor. Other than as expressly licensed to you in this Agreement, no license or other rights in the Rocket Doctor Property are granted to you, and all such rights are hereby expressly reserved by Rocket Doctor.
You agree not to store, copy, modify, reproduce, retransmit, distribute, disseminate, rent, lease, loan, sell, publish, broadcast, display, or circulate the Rocket Doctor Property to anyone. Use, reproduction, copying, or redistribution of Rocket Doctor Property, in particular but without limitation, trademarks, service marks, and logos are strictly prohibited without our prior written consent, or the written consent of any third party trademarks, service marks, marks, and logs posted on our website or platform, as applicable.
18. No Representation or Warranty
Rocket Doctor makes no representation or warranty concerning the platform and related Services. The platform and Services and all other data or materials provided in connection with this Agreement by Rocket Doctor and its suppliers are provided “as is, where is” and “as available” without representations or warranties of any kind.
We make no other warranties, express or implied, by operation of law or otherwise, including, without limitation, any implied warranties of non-infringement, merchantability or fitness for a particular purpose or any implied warranties arising out of course of performance, course of dealing or usage of trade. Rocket Doctor does not warrant that the platform and Services will be error-free, accurate, timely, uninterrupted, completely secure, or virus-free.
19. Service Representation; No Service Warranty
We shall use commercially reasonable efforts to maintain the availability and security of the Service in accordance with this Agreement. From time to time, the website, platform and / or Services may be unavailable due to regularly scheduled and other maintenance and updates.
We make no guarantee with respect to any accessibility, uptime, speed or availability of the Service to you and you hereby acknowledge and agree that we shall not be held liable for any special, incidental, indirect or consequential damages arising out of or in connection with your use of the Services, or any unavailability or interruption of the Services, whatsoever, whether in contract, tort, or otherwise.
20. Services are not Medical Advice; Not Liable for Medical Advice
WE DO NOT PROVIDE ANY ADVICE, MEDICAL OR OTHERWISE. Rocket Doctor Services’ solely allow you to connect online with an independent medical professional. Rocket Doctor does not endorse or recommend any provider available through the Service, or any care, advice, prescription, recommendation or product recommended by any third party provider.
Any and all advice or care you obtain (and any results or lack of results from following or not following such advice or care) from any online medical professional is the responsibility of the responsible medical provider, and you. You understand and acknowledge that the online medical professionals are independent from Rocket Doctor, and are self-regulated. Further, the online medical professionals are covered by their own professional practice insurance, and not by Rocket Doctor.
Without limiting the application of any other limitation or exclusion of liability under this Agreement or at law, you hereby expressly acknowledge and agree that Rocket Doctor has no liability whatsoever however arising under any theory of law for any advice, result or lack of result from such advice or care obtained from any online medical professional.
ROCKET DOCTOR SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND OUR REASONABLE CONTROL. YOU AGREE THAT ROCKET DOCTOR HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO YOUR USE OF THE SERVICE OR THE ONLINE MEDICAL PROFESSIONAL’S ADVICE AND/OR INFORMATIONAL SERVICES PROVIDED TO YOU BY SUCH ONLINE MEDICAL PROFESIONALS.
In the event any action is instituted against Rocket Doctor (i) arising out of or relating to your use of the website, platform and / or Services (including any claims by you, including, without limitation, any claims relating to any violation by you or a provider of any law, regulation or order; or (ii) alleging that your personal information, including medical information, or data, or the use of such information or data, violates or infringes any intellectual property rights or other right of a third party or otherwise causes harm to a third party, you shall indemnify, defend and hold harmless Rocket Doctor from such action at your own expense on behalf of Rocket Doctor. You further agree to pay any and all damages, costs (including legal fees) or other amounts attributable to such claim.
You shall have no obligation under this section for any claim or action that arises solely and directly out of a material breach of this Agreement by Rocket Doctor.
22. Limitation of Liability
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE LIMITATIONS OR EXCLUSIONS IN THIS AGREEMENT MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS IN YOUR PROVINCE.
UNDER NO CIRCUMSTANCE SHALL ROCKET DOCTOR BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO PROFESSIONAL NEGLIGENCE, LOST INCOME, PERSONAL INJURY OR LOST DATA, RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE ROCKET DOCTOR WEBSITE, PLATFORM AND RELATED SERVICES AND/OR INFORMATIONAL SERVICES PROVIDED BY AUTHORIZED ONLINE MEDICAL PROFESSIONALS AND/OR AUTHORIZED NON-MEDICAL PROVIDERS.
ROCKET DOCTOR, ITS DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, REPRESENTATIVES AND INDEPENDENT THIRD PARTIES CONTRACTORS SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE WEBSITE, PLATFORM, SERVICES AND/OR THE SERVICES YOU RECEIVE FROM OUR INDEPENDENT ONLINE MEDICAL PROFESSIONALS, OR YOUR INABILITY TO ACCESS OR USE THE PLATFORM AND/OR SERVICES FROM OUR INDEPENDENT MEDICAL PROFESSIONALS; OR (ii) ANY TRANSACTION, RELATIONSHIP OR COMMUNICATION BETWEEN YOU AND ANY AUTHORIZED INDEPENDENT MEDICAL PROFESSIONAL OR ANY AUTHORIZED NON-MEDICAL PROVIDER.
(a) Your Termination Rights
You may cease using the Services at any time.
(b) Our Termination Rights
In addition to any other rights stated in this Agreement, we may cease providing the Service (or any portion of it) to you at any time without notice.
Termination is not Rocket Doctor’s exclusive remedy and Rocket Doctor may take any other legal, equitable, or administrative action it deems appropriate. Rocket Doctor further reserves the right to investigate suspected violations of the terms and conditions of this Agreement.
Rocket Doctor agrees that upon any early termination of this Agreement, Rocket Doctor will allow (free of charge) you to access, without the right to modify, enhance or add to, your personal information, including any medical records for a reasonable period of time after we terminate your Agreement, but the period of time shall not exceed (60) days. Thereafter, Rocket Doctor will remove all your personal information from our systems and store it offline.
You may not assign any rights or obligations arising under this Agreement, whether by operation or law or otherwise, without our prior written consent. You agree that Rocket Doctor may subcontract certain aspects of our website, platform and / or Services to third parties, provided that any such subcontracting arrangement will not relieve us of any of its obligations hereunder.
25. Entire Agreement.
This Agreement constitutes the entire agreement between you and Rocket Doctor relating to your access to and use of the website, platform and / or Services, supersedes and replaces the terms of any other prior agreement, writing or understanding between you and Rocket Doctor. You may be subject to separate obligations with your online medical professional.
To the extent permitted by law, the terms under this Agreement provide that all disputes between you and Rocket Doctor that in any way relate to this Agreement or your use of the website, platform and Services shall be resolved by binding arbitration. To the extent permitted by law, you agree to give up your right to go to court, including a class action proceeding, to assert or defend your rights under this Agreement.
Your rights will be determined by an arbitrator and not a judge or jury and your claims cannot be brought as a class action.
If you desire to assert a claim against us, we encourage you to first notify us and allow both parties to resolve the matter in good fair. If the matter is not resolved, you therefore elect to seek arbitration, you must first send us, by certified mail, a written notice of your claim (“Notice”). The Notice to Rocket Doctor must be address to: 10 Capreol Court, apt 1015. Toronto, Ontario, Canada. All matters will be referred to and finally resolved by arbitration. The case will be administered in Toronto, Ontario in accordance with its domestic rules by a single arbitrator. The language of the arbitration will be English. Subject to mandatory arbitration, you agree that any action at law or in equity arising out of or relating to this Agreement shall be filed only in the provincial and federal courts located in Toronto, Ontario and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of this Agreement or your use of the website, platform or Services. To the extent permitted by law, you agree that you will not bring a claim under this Agreement more than twelve (12) months from when your claim first arises.
27. Governing Law and Venue.
This Agreement will be governed by and construed in accordance with the laws of the Province of Ontario, Canada without giving effect to conflict of laws principles. Subject to the mandatory arbitration provisions, any action or proceeding arising from or relating to this Agreement must be brought in a court sitting in Toronto, Ontario, Canada, except for applications for injunctive relief by Rocket Doctor which Rocket Doctor may bring in any jurisdiction. You hereby irrevocably submit to the jurisdiction and venue of such court in any such action or proceeding.
28. Waiver of Jury Trial and Class Action Rights
To the extent permitted by law, and subject to Section 25 (Disputes), you acknowledge, agree and understand that, with respect to any dispute with Rocket Doctor, or its respective officers, directors, employees, agents or representatives arising out of or relating to this Agreement: (i) you hereby give up your right to have a trial by jury; and (ii) you hereby give up your right to participate as a member of a class of claimants, in any lawsuit including but not limited to class action lawsuits involving any such dispute.
29. Force Majeure
Rocket Doctor will not be deemed to be in breach of the terms of this Agreement or liable for any breach of the terms of this Agreement or our Privacy Statement due to any event or occurrence beyond our reasonable control, including without limitation, acts of God, terrorism, war, invasion, pandemic, failures of any public networks, electrical shortages, earthquakes or floods, civil disorder, strikes, fire or other disaster.
30. Severability and Waiver.
In the event that any provision of this Agreement is held to be invalid or unenforceable, the valid or enforceable portion thereof and the remaining provisions of this Agreement will remain in full force and effect. Any waiver or failure to enforce any provision of this Agreement on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion. All waivers must be in writing. Other than as expressly stated herein, the remedies provided herein are in addition to, and not exclusive of, any other remedies of a party at law or in equity.
All covenants, representatives, warranties and agreements of the parties contained herein will be binding upon and will ensure to the benefit of the parties and their respective successors, permitted assigns, legal representatives, heirs and trustees.
Les parties declarent qu’elle sont demande que cette entente et tout document s’y rapportant soient prepares en anglais. The parties to this Agreement declare that they have requested that this Agreement and all ancillary documents be prepared in the English language.
- Further Information
For information on this Agreement, or if you have any questions, concerns or complaints, please write to us at:
Rocket Doctor, Inc.