Terms and Condition

TERMS and CONDITIONS of EQUIPMENT LOAN

 

1. CREDIT CARD HOLD/CHARGE. The medical device(s), accessories and packaging (the “Equipment”) will be sent from Rocket Doctor Inc. (the “RD”) once RD has placed a $150 CAD hold (the “Hold”) on your credit card. This hold will be kept for a maximum of seven days. Once the Equipment is received back by RD, we will immediately release the Hold. However, if the Equipment is not received by RD within seven days, then RD shall convert the Hold into a charge against your credit card (in each case, a “Conversion”). Notwithstanding this, RD will also complete a Conversion if following receipt of the Equipment RD reasonably determines that you have caused material damage to the Equipment due to your careless handling of the Equipment.

 

2. SECURITY INTEREST AND TITLE. RD retains all security interest and right of title in said Equipment. You agree, upon demand by RD, to promptly return the Equipment to RD, using the shipping method authorized and paid for by RD. You also agree to keep the Equipment in good order and repair while it is under your care and control. 

 

3. COPYRIGHT PROTECTION. You may receive medical equipment that contains copyright protected software. This software may be subject to a licensing agreement placing restrictions on its sale and use. It is your responsibility to comply with any such restrictions.

 

4. EVENTS BEYOND CONTROL. Fulfillment of this order is contingent upon the availability of materials. RD shall not be liable for any delay in delivery or for non-delivery in whole or in part caused by the occurrence of any contingency beyond the control of either the RD or suppliers to the RD, including, but not limited to, war, sabotage, acts of civil disobedience, failure or delay in transportation, act of any government or agency for subdivision thereof, judicial action, labor dispute, fire, accident, explosion, quarantine, restrictions, storms, flood, earthquake, or acts of God, shortage of labor, fuel, raw materials, or machinery or technical failure where RD has exercised ordinary care in the prevention thereof. If any contingency occurs, allocation of product and delivery thereof will be at the discretion of RD.

 

5. ASSIGNMENT. This Agreement may not be assigned, in whole or in part, without the written consent of the non-assigning party.

 

6. DISCLAIMER OF WARRANTIES. RD SPECIFICALLY DISCLAIMS ANY AND ALL LIABILITY OR WARRANTY FOR THE PERFORMANCE OF THE EQUIPMENT (INCLUDING HARDWARE AND SOFTWARE PRODUCTS). RD MAKES NO WARRANTY, EXPRESS OR IMPLIED, INCLUDING

 

THAT THE EQUIPMENT IS FIT FOR A PARTICULAR PURPOSE. RD SHALL NOT IN ANY CASE BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDIRECT OR OTHER SIMILAR DAMAGES ARISING OUT OF OR RELATING IN ANY WAY TO OR FROM BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, EVEN IF RD OR ITS AGENT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIABILITY FOR PERFORMAING UNDER ANY MANUFACTURER WARRANTY PROGRAM RESTS SOLELY WITH THE SUBJECT MANUFACTURER AND RD HAS NO LIABILITY OR RESPONSIBILITY FOR PERFORMANCE THEREUNDER. 

Which Province Are You Located In?

Ontario

British Columbia

Alberta

Is the patient over the age of 18?

Choose your care

Primary or Acute Care Appointment with a Doctor

Connect with a doctor in Alberta for a primary care consultation. Through Rocket Doctor’s platform, you can see and speak to the doctor virtually, just like you’re in the clinic.

 

The doctor can assess symptoms or concerns through a video or audio visit in order to diagnose, prescribe medication, handle refills, write lab requisitions, order imaging, refer to a specialist and more.

Appointments:
FREE with Alberta Health Card

Travel Health Consultation

Planning a trip abroad?

 

Book a virtual consultation to stay safe and healthy on your trip.

 

Get a pre-travel virtual consultation to help you stay safe and healthy on your trip.

 

With our comprehensive and tailored travelers’ health consultations, you can rest easy knowing you’re prepared for your trip. And from the comfort of your own home.

Appointments: $75

Ontario

Do you have a valid/unexpired OHIP card?

Ontario

Do you have a referral?

If you do not have a referral and would like to book an appointment with our General Medicine providers please

If you have a referral that has already been faxed to Rocket Doctor and would like to follow up on its status.

Please Call
1 867 670 2273

If you have a referral for any of the below available specializations.

  • Allergy / Immunology
  • Dermatology
  • Cardiology
  • Family + Lactation Consulting
  • General Surgery
  • STI
  • Genetics
  • Obstetrics
  • Gynecology
  • Internal Medicine
  • Lifestyle Medicine for Stroke Neurology
  • Orthopedic Surgery
  • Nephrologist
  • Pediatric Neurology
  • Pediatrics
  • Psychiatry
  • Respirology

Please Fax
1 647 696 8973

Live Text Chat with a Doctor

Get the answers to your healthcare concerns from a licensed Ontario physician in real-time.

 

Connect with a doctor and chat in real-time via live text chat. Choose a time and connect with a doctor who can diagnose, prescribe medication, handle refills, write lab requisitions, order imaging, and more.

Appointments: $74

Live Video Call with a Physician Assistant

Connect with a qualified Physician Assistant through live video call from your smart phone, tablet or computer.

 

Schedule your video medical consultation at a time that works for you. Rest assured, you’re in good hands. Our dedicated Physician Assistants are highly trained, and all cases are reviewed by a fully licensed Ontario doctor.

Appointments: $65

Substance Use Services Clinic

Rocket Doctor’s Substance Use Service is dedicated to providing support, resource, and advice to individuals struggling with substance use. Our service is tailored to give individuals the freedom to seek help in a safe, secure and confidential environment.

 

If you or someone you know is dealing with substance use issues, we are here to help.

Substance Use Services appointments are completely free with OHIP

Live Text Chat with a Doctor

Get the answers to your healthcare concerns from a licensed Ontario physician in real-time.

 

Connect with a doctor and chat in real-time via live text chat. Choose a time and connect with a doctor who can diagnose, prescribe medication, handle refills, write lab requisitions, order imaging, and more. 

Appointments: $74

Live Video Call with a Physician Assistant

Connect with a qualified Physician Assistant through live video call from your smart phone, tablet or computer.

 

Schedule your video medical consultation at a time that works for you. Rest assured, you’re in good hands. Our dedicated Physician Assistants are highly trained, and all cases are reviewed by a fully licensed Ontario doctor.

Appointments: $65

Live Video Call with a Doctor

Connect with a Doctor via live video call from your smart phone, tablet or computer.

As a result of changes made by the Ontario Medical Association (OMA) and the Ontario Ministry of Health, there are a very limited number of doctors providing appointments that are free of charge for OHIP-covered patients on Rocket Doctor.

Appointment wait times are expected to be significantly longer on this service, compared to our other virtual care services.

Appointments: $0 with OHIP

Substance Use Services Clinic

Rocket Doctor’s Substance Use Service is dedicated to providing support, resource, and advice to individuals struggling with substance use. Our service is tailored to give individuals the freedom to seek help in a safe, secure and confidential environment.

 

If you or someone you know is dealing with substance use issues, we are here to help.

Substance Use Services appointments are completely free with OHIP

Live Text Chat with a Doctor

Live Text Chat with a Doctor

Get the answers to your healthcare concerns from a licensed Ontario physician in real-time.

 

Connect with a doctor and chat in real-time via live text chat. Choose a time and connect with a doctor who can diagnose, prescribe medication, handle refills, write lab requisitions, order imaging, and more.

Appointments: $74

Live Video Call with a Physician Assistant

Live Video Call with a Physician Assistant

Connect with a qualified Physician Assistant through live video call from your smart phone, tablet or computer.

 

Schedule your video medical consultation at a time that works for you. Rest assured, you’re in good hands. Our dedicated Physician Assistants are highly trained, and all cases are reviewed by a fully licensed Ontario doctor.

Appointments: $65

Substance Use Services Clinic

Substance Use Services Clinic

Rocket Doctor’s Substance Use Service is dedicated to providing support, resource, and advice to individuals struggling with substance use. Our service is tailored to give individuals the freedom to seek help in a safe, secure and confidential environment.

 

If you or someone you know is dealing with substance use issues, we are here to help.

Substance Use Services appointments are completely free with OHIP

Live Video Call with a Doctor

Live Video Call with a Doctor

Connect with a Doctor via live video call from your smart phone, tablet or computer.

As a result of changes made by the Ontario Medical Association (OMA) and the Ontario Ministry of Health, there are a very limited number of doctors providing appointments that are free of charge for OHIP-covered patients on Rocket Doctor.

Appointment wait times are expected to be significantly longer on this service, compared to our other virtual care services.

Appointments: $0 with OHIP

Live Video Call with a Doctor

Connect with a Doctor via live video call from your smart phone, tablet or computer.

As a result of changes made by the Ontario Medical Association (OMA) and the Ontario Ministry of Health, there are a very limited number of doctors providing appointments that are free of charge for OHIP-covered patients on Rocket Doctor.

 

Appointment wait times are expected to be significantly longer on this service, compared to our other virtual care services.

Appointments: $0 with OHIP

Book an Appointment

Please fill in your details and you will be added to the waiting list for an appointment completely covered by OHIP.

Due to high demand and limited physician availability for this service, wait times are likely to be significant longer than our other virtual care services. Patients will be contacted on a first-come, first-served basis.

Please do not call our support team for an update on your appointment. Our Patient Care team will contact you as soon as your appointment is ready to be scheduled.

Please see here for details on our Terms and Conditions and Privacy Policy