Frequently Asked Questions

Ontario physicians are not covered by BC’s Medical Services Plan (MSP) for their services. This fee ensures you can access a doctor faster, without delays.

After your appointment, you will receive an automatic receipt for your credit card charge. You will receive an itemized receipt via email 3-5 business days later. Submit the itemized receipt and the credit card receipt receipt to MSP for reimbursement following their guidelines. Reimbursement typically takes 10–12 weeks.

• You can find more information here.
• You can access the necessary form for completion here.

You can access regular medical services, including medical advice, prescriptions, and other care similar to what you’d receive from a BC physician.

No additional documentation is required to book your appointment.

Yes, Ontario physicians can prescribe medication for patients in BC.

Yes, your medical records are securely shared to ensure continuity of care.

If MSP doesn’t reimburse the service, you can appeal their decision by submitting the necessary forms accurately. However, reimbursement is ultimately at MSP’s discretion.

Our Patient Care Coordination (PCC) team is available to help liaise with the doctor for any ongoing or unresolved issues.

1. Collect Required Documentation:

• Itemized receipts and proof of payment.
• Supporting medical records or reports if available.

2.Collect the Required Forms:

• Use the MSP Out-of-Province Claim Form.
• For “Reason for Absence,” indicate you used a virtual Ontario physician due to BC physician unavailability.

3.Submit Your Claim:

• Mail your completed form and documents to:
  Health Insurance BC (HIBC) – Out-of-Province Claims
  P.O. Box 9480 Stn Prov Govt, Victoria, BC V8W 9E7

4.Follow Up:

• Contact HIBC at 1-800-663-7100 for updates or assistance.

Important Tips:

• Submit claims within 90 days of service.
• Keep copies of all documents for your records.

For BC specialists seeing patients referred by Ontario physicians:

• Use referral code 99998 for out-of-province physicians.
• Document the Ontario physician’s referral in the patient’s file.
• Verify consult code eligibility for virtual consultations.

For more details, refer to the Doctors of BC guidelines on Consultations, Referrals, and Re-Referrals