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Rocket Doctor is a virtual health platform that allows you to book an online doctor appointment in Canada from the comfort of your own home. It works by connecting you with Canadian licensed physicians who can provide medical advice, diagnosis, and treatment through secure video call or text chat (text chat is currently available in Ontario only)

Currently, Rocket Doctor is available to patients in Ontario, Alberta, British Columbia and Atlantic Canada.

A Rocket Doctor physician licensed and located in your province will speak to you where you can discuss any symptoms or concerns that you are feeling with a virtual visit. The doctor will assess you and put together the best care plan for you. If a prescription is required, arrangements will be made to send it to a pharmacy of your choice.

Waiting times depend on the availability of doctors in your province. In most cases, when you request an appointment, it will be scheduled for either that same day, or the following day.

Rocket Doctor’s virtual care online appointments can address a range of medical conditions, including acute illnesses, mental health concerns, sexual health concerns, allergies and much more. However, there are some medical issues that may require an in-person visit with a doctor or specialist

We have built our cloud-based technology platform in a way that enables each doctor to view the records of all of your previous visits with Rocket Doctor in order to assist with the best possible care. While each doctor may not have time to review these records in-depth in advance of your visit, the system ensures that access to the information that will assist in your care as streamlined and efficient as possible.

All doctors on Rocket Doctor are fully licensed Canadian physicians, qualified to practice medicine in Canada. They are required to meet the same standards and regulations as doctors who work in traditional brick-and-mortar clinics or hospitals.

Yes, you can obtain a prescription through Rocket Doctor’s online appointments, regardless of which province you are located in. If the doctor deems it necessary, they can send your prescription directly to your pharmacy for collection. Whether you are in Ontario, British Columbia, or Alberta, Rocket Doctor provides a convenient and accessible alternative to in-person doctor visits for prescriptions and prescription refills.

If you need to see a specialist, you can get a referral from a physician through Rocket Doctor. There are also a number of specialists working on the platform meaning accessing specialist care much can be much quicker and more convenient.

If you need additional testing after your online doctor appointment with Rocket Doctor, the doctor may request blood work, imaging, or other diagnostic tests. You may be required to visit a physical clinic or hospital for these services.

In Alberta and British Columbia, appointments are completely covered by provincial health plans.

For Ontario patients, specialist care services including our Substance Use Services clinic are fully covered by OHIP, however, unfortunately due to changes made by the Ontario Medical Association (OMA) and the Ontario Ministry of Health, primary care and urgent care services on Rocket Doctor are no longer funded by OHIP. Rocket Doctor offers a range of care options ranging from $55-$65 for an appointment.

When you first book an appointment, the smart platform will match you with the most appropriate licensed health professional available for your medical concerns. This ensures that you receive the best possible care and advice during your virtual appointment, whether you need to see an online doctor for a routine check-up or have a more urgent medical concern.

For any follow up appointments, you can request to meet with the same physician. The team will do their best to arrange an appointment with your chosen physician however it will depend on the specific doctor’s availability.

Virtual Device Stations are set up in easily accessible locations in pharmacies across Canada. They are equipped with devices to enable care (tablet), secure internet access to facilitate virtual appointments, digital medical devices as above, and run by the local pharmacy team they are located in.

Below is a list of Rocket Doctor’s Virtual Device Station locations. You may also view a Google Map of locations here. Please note that availability may vary, and we recommend advising the patient to contact the location directly to confirm operating hours and device availability before going in.