Emergency Medicine
Virtual Clinic

For Patients in Ontario

Dr. Alex Dong

Dr. Alex Dong offers a virtual clinic that provides short-term follow-up for his patients after being discharged from the emergency department when they don’t have timely access to a family physician. 


Completely covered by OHIP, the clinic can be accessed from any smartphone, tablet, laptop, or desktop computer.  In addition, Dr. Dong is also able to continue care for patients he has previously treated through Rocket Doctor prior to December 1, 2022, within the past 2 years.

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Why Virtual Care?

Virtual care allows patients to have a remote appointment with a doctor through their smartphone, tablet, computer or other internet-enabled device.


Patients have long suffered the burden of long waiting times, large distances to travel, lack of available specialists, potential exposure to infection in waiting rooms and the need to take significant time out of their busy lives for an appointment with the doctor.


Virtual care brings accessibility, convenience and safety to a meeting with the doctor, and provides access to communities and populations who struggle to access quality care.


Patients must be within the province of Ontario to see the doctor virtually.

Dr. Dong graduated from the Faculty of Medicine at Dalhousie University in 2013, and subsequently completed his residency training in emergency medicine at the Schulich School of Medicine and Dentistry at the University of Western Ontario with a special interest in pharmacology and toxicology. He is a certified emergency medicine specialist by the Royal College of Physicians and Surgeons of Canada, and holds a faculty position at the University of Western Ontario.

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As an emergency physician, I, too often, see patients who don’t have family physicians and don’t have access to routine follow-up after their acute illness, and end up returning to hospital time and time again.  Having the ability to see these patients virtually can ensure proper treatment and recovery, preventing the need for repeated visits to hospital


Dr. Alex Dong

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Dr Dong

Why Use Rocket Doctor?


Skip The Waiting Room

No travel or sitting in the waiting room, exposing you, your child and other to potential infection. You can arrange an appointment at a time that suits you from the comfort of home.


Discreet and Secure Care

Virtual care through Rocket Doctor is 100% secure, discreet and confidential. Receive the care you need in an environment of your choice via secure video or phone conversation. The choice is yours.

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Peace of mind. Care without the stress

Our patient care team will take care of you from the first click. We’ll walk you through the process and find an appointment time that suits you. You’ll receive reminders prior to the appointment. That’s another thing off your mind!

How it Works

Tell Us About You

Click the 'See a doctor' button and complete a short form. The form will ask questions about your symptoms which the doctor will review prior to your appointment, allowing them to quickly identify how to best provide you care.

comprehensive assessment

Speak with a doctor or physician’s assistant for a custom treatment plan.

Follow-up visits

Attend as many follow-up visits as you need to get support with your treatment plan, address any question, and get help with symptoms of withdrawal if necessary.

Pay Nothing Out of Pocket

We bill OHIP directly. As a covered Ontario resident, you pay nothing. To qualify for virtual treatment, you must have seen Dr. Dong in-person within the last 24 months

Book an Appointment

Tell us about your symptoms and what worries you.

Schedule a virtual appointment with a Rocket Doctor who is an expert in your condition.

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Appointment Criteria

Patients are eligible for an appointment with Dr. Dong, completely covered by OHIP if they meet one of the below criteria: 

If you had a virtual appointment with Dr. Dong on Rocket Doctor prior to December 1st and within the last 24 months + have a valid OHIP Card

If you have been seen by Dr. Dong in-person in the emergency department within the past 24 months, and have a valid OHIP card

If you do not meet either of the above, head to rocketdoctor.ca and click “See a Doctor” for a range of virtual care options.


Dr. Luana Farren-Dai

For patient referrals, please fax to 647-696-8973
The Referral Form can be found here