Quality healthcare,
wherever you need it.

A guide to virtual care

Man Laptop

What is virtual care?

Virtual care allows patients to have a remote appointment with a healthcare provider through their smartphone, tablet, computer or other internet-enabled device.

 

Patients have long suffered the burden of long waiting times, large distances to travel, lack of available specialists, potential exposure to infection in waiting rooms and the need to take significant time out of their busy lives for an appointment with the doctor.

 

Virtual care brings accessibility, convenience and safety to a meeting with the doctor.

Man Laptop

Is a virtual appointment as good as seeing the doctor in person?

Black female general practitioner

In most cases, yes.

 

Diagnosing and treating a vast range of health conditions is achievable through virtual care. Doctors can assess symptoms or concerns through a video or audio visit while being as thorough as they would be in person. In some cases, doctors may request additional photographs to assist with their examination. Rocket Doctor is also equipped with a range of advanced at-home medical devices that can be delivered to a patient’s home in order to support a diagnosis or monitor an ongoing condition.

 

Of course, there are some instances that require an in-person visit to a healthcare provider or an immediate presentation to an Emergency Department. These include things such as serious injury, concerns for heart attack, stroke, sudden shortness of breath and other conditions that may require immediate scan or physical examination. Rocket Doctor’s Patient Care Coordinators are specially trained to identify instances that are not deemed suitable for a virtual appointment, and our doctors may also refer patients for a physical appointment in the event that they believe a physical visit is in the best interests of their patient.

Woman Phone

How do I prepare for my virtual visit?

Take some notes
It’s a good idea to write down the main things you want to talk about and if anything is worrying you. Note the symptoms you are experiencing, any medication you are currently taking and anything else you think may be important to tell the doctor.

 

Find a space
Find a quiet, private space where you are comfortable to talk and you won’t be disturbed. Make sure you have a stable internet connection.

 

Rest assured
Remember that you’re in good hands. All doctors practicing medicine on Rocket Doctor are fully licensed, certified and trained to provide the most comprehensive care for all of our patients.

Woman Phone

Frequently Asked Questions

Rocket Doctor is a virtual health platform that allows you to book an online doctor appointment in Canada from the comfort of your own home. It works by connecting you with licensed Canadian doctors who can provide medical advice, diagnosis, and treatment through secure video call or text chat (text chat is currently available in Ontario only)

A Rocket Doctor physician licensed and located in your province will speak to you where you can discuss any symptoms or concerns that you are feeling. The doctor will assess you and put together the best care plan for you. If a prescription is required, arrangements will be made to send it to a pharmacy of your choice.

Waiting times depend on the availability of doctors in your province. In most cases, when you request an appointment, it will be scheduled for either that same day, or the following day.

Rocket Doctor’s online appointments can address a range of medical conditions, including acute illnesses, mental health concerns, sexual health concerns, allergies and much more. However, there are some medical issues that may require an in-person visit with a doctor or specialist

We have built our cloud-based technology platform in a way that enables each doctor to view the records of all of your previous visits with Rocket Doctor in order to assist with the best possible care. While each doctor may not have time to review these records in-depth in advance of your visit, the system ensures that access to the information that will assist in your care as streamlined and efficient as possible.

All doctors on Rocket Doctor are licensed and qualified to practice medicine in Canada. They are required to meet the same standards and regulations as doctors who work in traditional brick-and-mortar clinics or hospitals.

Yes, you can obtain a prescription through Rocket Doctor’s online appointments, regardless of which province you are located in. If the doctor deems it necessary, they can send your prescription directly to your pharmacy for collection. Whether you are in Ontario, British Columbia, or Alberta, Rocket Doctor provides a convenient and accessible alternative to in-person doctor visits for prescriptions and prescription refills.

If you need to see a specialist, you can get a referral from a physician through Rocket Doctor. There are also a number of specialists working on the platform meaning accessing specialist care much can be much quicker and more convenient.

If you need additional testing after your online doctor appointment with Rocket Doctor, the doctor may request blood work, imaging, or other diagnostic tests. You may be required to visit a physical clinic or hospital for these services.

In Alberta and British Columbia, appointments are completely covered by your provincial health insurance.

 

In Ontario, specialist care services including our Substance Use Services clinic are fully covered by OHIP, however, unfortunately due to changes made by the Ontario Medical Association (OMA) and the Ontario Ministry of Health, primary care and urgent care services on Rocket Doctor are no longer funded by OHIP. Rocket Doctor offers a range of care options ranging from $55-$65 for an appointment.

When you first book an appointment, the smart platform will match you with the most appropriate licensed health professional available for your medical concerns. This ensures that you receive the best possible care and advice during your virtual appointment, whether you need to see a doctor for a routine check-up or have a more urgent medical concern.

 

For any follow up appointments, you can request to meet with the same physician. The team will do their best to arrange an appointment with your chosen physician however it will depend on the specific doctor’s availability.

Which Province Are You Located In?

Ontario

British Columbia

Alberta

Is the patient over the age of 16?

Choose your care

Primary Care Appointment with a Doctor

Connect with a doctor in Alberta for a primary care consultation. Through Rocket Doctor’s platform, you can see and speak to the doctor virtually, just like you’re in the clinic.

 

The doctor can assess symptoms or concerns through a video or audio visit in order to diagnose, prescribe medication, handle refills, write lab requisitions, order imaging, refer to a specialist and more.

Appointments:
FREE with Alberta Health Card

Ontario

Do you have a valid/unexpired OHIP card?

Ontario

Do you have a referral?

If you do not have a referral and would like to book an appointment with our General Medicine providers please

If you have a referral that has already been faxed to Rocket Doctor and would like to follow up on its status.

Please Call
1 867 670 2273

If you have a referral for any of the below available specializations.

  • Allergy / Immunology
  • Dermatology
  • Cardiology
  • Family + Lactation Consulting
  • General Surgery
  • STI
  • Genetics
  • Obstetrics
  • Gynecology
  • Internal Medicine
  • Lifestyle Medicine for Stroke Neurology
  • Orthopedic Surgery
  • Nephrologist
  • Pediatric Neurology
  • Pediatrics
  • Psychiatry
  • Respirology

Please Fax
1 647 696 8973

Choose your care

Primary Care Appointment with a Doctor

Connect with a doctor in British Columbia for a primary care consultation. Through Rocket Doctor’s platform, you can see and speak to the doctor virtually, just like you’re in the clinic.

 

The doctor can assess symptoms or concerns through a video or audio visit in order to diagnose, prescribe medication, handle refills, write lab requisitions, order imaging, refer to a specialist and more.

Physicians’ calendars are currently full, please check back for updated availabilities, these can change hour to hour. Currently, we are prioritizing patients in need of a follow up visit. If you are a patient who has been seen by a doctor on the platform before and require a follow-up appointment, kindly review your email, and register your account on Rocket Doctor’s patient portal.

 

Please click on Forgot Password and input your email address. After completing this step, you will be able to access your account and chat with our patient care team to arrange a follow-up appointment.

Appointments:
FREE with BC Health Card

Mental Health Counselling (Mental Health Nurse)

Struggling with low mood? Unable to sleep? Experiencing a challenging time in life? Feeling stressed, overwhelmed, or burnt out?

 

Book an appointment virtually or via phone with a mental health professional. Registered mental health nurses provide counselling and comprehensive care. Chat with a trusted medical professional and receive tailored support to start feeling like yourself again.

Appointments: $80
(60 Minute Consultation)

Primary Care Appointment with a Doctor

Connect with a doctor in British Columbia for a primary care consultation. Through Rocket Doctor’s platform, you can see and speak to the doctor virtually, just like you’re in the clinic.

 

The doctor can assess symptoms or concerns through a video or audio visit in order to diagnose, prescribe medication, handle refills, write lab requisitions, order imaging, refer to a specialist and more.

Physicians’ calendars are currently full, please check back for updated availabilities, these can change hour to hour. Currently, we are prioritizing patients in need of a follow up visit. If you are a patient who has been seen by a doctor on the platform before and require a follow-up appointment, kindly review your email, and register your account on Rocket Doctor’s patient portal.

 

Please click on Forgot Password and input your email address. After completing this step, you will be able to access your account and chat with our patient care team to arrange a follow-up appointment.

Appointments:
FREE with BC Health Card

Appointment with a Nurse Practitioner

Connect to a Nurse Practitioner on Rocket Doctor’s platform who can assist  you with primary care, diagnosis, treatment, condition management, prescriptions and more.

This service comes at a cost of $50 per visit due to the current lack of specific billing codes for Nurse Practitioner virtual consultations under Medical Services Plan (MSP) for British Columbia.

Primary Care
Appointments: $50

Mental Health Counselling (Mental Health Nurse)

Struggling with low mood? Unable to sleep? Experiencing a challenging time in life? Feeling stressed, overwhelmed, or burnt out?

 

Book an appointment virtually or via phone with a mental health professional. Registered mental health nurses provide counselling and comprehensive care. Chat with a trusted medical professional and receive tailored support to start feeling like yourself again.

Appointments: $80
(60 Minute Consultation)

Primary Care Appointment with a Doctor

Primary Care Appointment with a Doctor

Connect with a doctor in British Columbia for a primary care consultation. Through Rocket Doctor’s platform, you can see and speak to the doctor virtually, just like you’re in the clinic.

 

The doctor can assess symptoms or concerns through a video or audio visit in order to diagnose, prescribe medication, handle refills, write lab requisitions, order imaging, refer to a specialist and more.

Physicians’ calendars are currently full, please check back for updated availabilities, these can change hour to hour. Currently, we are prioritizing patients in need of a follow up visit. If you are a patient who has been seen by a doctor on the platform before and require a follow-up appointment, kindly review your email, and register your account on Rocket Doctor’s patient portal.

 

Please click on Forgot Password and input your email address. After completing this step, you will be able to access your account and chat with our patient care team to arrange a follow-up appointment.

Appointments:
FREE with BC Health Card

Mental Health Counselling (Registered Mental Health Nurse)

Mental Health Counselling (Mental Health Nurse)

Struggling with low mood? Unable to sleep? Experiencing a challenging time in life? Feeling stressed, overwhelmed, or burnt out?

 

Book an appointment virtually or via phone with a mental health professional. Registered mental health nurses provide counselling and comprehensive care. Chat with a trusted medical professional and receive tailored support to start feeling like yourself again.

Appointments: $80
(60 Minute Consultation)

Primary Care Appointment with a Doctor

Primary Care Appointment with a Doctor

Connect with a doctor in British Columbia for a primary care consultation. Through Rocket Doctor’s platform, you can see and speak to the doctor virtually, just like you’re in the clinic.

 

The doctor can assess symptoms or concerns through a video or audio visit in order to diagnose, prescribe medication, handle refills, write lab requisitions, order imaging, refer to a specialist and more.

Physicians’ calendars are currently full, please check back for updated availabilities, these can change hour to hour. Currently, we are prioritizing patients in need of a follow up visit. If you are a patient who has been seen by a doctor on the platform before and require a follow-up appointment, kindly review your email, and register your account on Rocket Doctor’s patient portal.

 

Please click on Forgot Password and input your email address. After completing this step, you will be able to access your account and chat with our patient care team to arrange a follow-up appointment.

Appointments:
FREE with BC Health Card

Appointment with a Nurse Practitioner

Appointment with a Nurse Practitioner

Connect to a Nurse Practitioner on Rocket Doctor’s platform who can assist  you with primary care, diagnosis, treatment, condition management, prescriptions and more.

This service comes at a cost of $50 per visit due to the current lack of specific billing codes for Nurse Practitioner virtual consultations under Medical Services Plan (MSP) for British Columbia.

Primary Care
Appointments: $50

Mental Health Counselling (Registered Mental Health Nurse)

Mental Health Counselling (Mental Health Nurse)

Struggling with low mood? Unable to sleep? Experiencing a challenging time in life? Feeling stressed, overwhelmed, or burnt out?

 

Book an appointment virtually or via phone with a mental health professional. Registered mental health nurses provide counselling and comprehensive care. Chat with a trusted medical professional and receive tailored support to start feeling like yourself again.

Appointments: $80
(60 Minute Consultation)

Live Text Chat with a Doctor

Get the answers to your healthcare concerns from a licensed Ontario physician in real-time.

 

Connect with a doctor and chat in real-time via live text chat. Choose a time and connect with a doctor who can diagnose, prescribe medication, handle refills, write lab requisitions, order imaging, and more.

Appointments: $65

Live Video Call with a Physician Assistant

Connect with a qualified Physician Assistant through live video call from your smart phone, tablet or computer.

 

Schedule your video medical consultation at a time that works for you. Rest assured, you’re in good hands. Our dedicated Physician Assistants are highly trained, and all cases are reviewed by a fully licensed Ontario doctor.

Appointments: $65

Substance Use Services Clinic

Rocket Doctor’s Substance Use Service is dedicated to providing support, resource, and advice to individuals struggling with substance use. Our service is tailored to give individuals the freedom to seek help in a safe, secure and confidential environment.

 

If you or someone you know is dealing with substance use issues, we are here to help.

Substance Use Services appointments are completely free with OHIP

Live Text Chat with a Doctor

Get the answers to your healthcare concerns from a licensed Ontario physician in real-time.

 

Connect with a doctor and chat in real-time via live text chat. Choose a time and connect with a doctor who can diagnose, prescribe medication, handle refills, write lab requisitions, order imaging, and more. 

Appointments: $55

Live Video Call with a Physician Assistant

Connect with a qualified Physician Assistant through live video call from your smart phone, tablet or computer.

 

Schedule your video medical consultation at a time that works for you. Rest assured, you’re in good hands. Our dedicated Physician Assistants are highly trained, and all cases are reviewed by a fully licensed Ontario doctor.

Appointments: $65

Live Video Call with a Doctor

Connect with a Doctor via live video call from your smart phone, tablet or computer.

As a result of changes made by the Ontario Medical Association (OMA) and the Ontario Ministry of Health, there are a very limited number of doctors providing appointments that are free of charge for OHIP-covered patients on Rocket Doctor.

Appointment wait times are expected to be significantly longer on this service, compared to our other virtual care services.

Appointments: $0 with OHIP

Substance Use Services Clinic

Rocket Doctor’s Substance Use Service is dedicated to providing support, resource, and advice to individuals struggling with substance use. Our service is tailored to give individuals the freedom to seek help in a safe, secure and confidential environment.

 

If you or someone you know is dealing with substance use issues, we are here to help.

Substance Use Services appointments are completely free with OHIP

Live Text Chat with a Doctor

Live Text Chat with a Doctor

Get the answers to your healthcare concerns from a licensed Ontario physician in real-time.

 

Connect with a doctor and chat in real-time via live text chat. Choose a time and connect with a doctor who can diagnose, prescribe medication, handle refills, write lab requisitions, order imaging, and more.

Appointments: $55

Live Video Call with a Physician Assistant

Live Video Call with a Physician Assistant

Connect with a qualified Physician Assistant through live video call from your smart phone, tablet or computer.

 

Schedule your video medical consultation at a time that works for you. Rest assured, you’re in good hands. Our dedicated Physician Assistants are highly trained, and all cases are reviewed by a fully licensed Ontario doctor.

Appointments: $65

Substance Use Services Clinic

Substance Use Services Clinic

Rocket Doctor’s Substance Use Service is dedicated to providing support, resource, and advice to individuals struggling with substance use. Our service is tailored to give individuals the freedom to seek help in a safe, secure and confidential environment.

 

If you or someone you know is dealing with substance use issues, we are here to help.

Substance Use Services appointments are completely free with OHIP

Live Video Call with a Doctor

Live Video Call with a Doctor

Connect with a Doctor via live video call from your smart phone, tablet or computer.

As a result of changes made by the Ontario Medical Association (OMA) and the Ontario Ministry of Health, there are a very limited number of doctors providing appointments that are free of charge for OHIP-covered patients on Rocket Doctor.

Appointment wait times are expected to be significantly longer on this service, compared to our other virtual care services.

Appointments: $0 with OHIP

Live Video Call with a Doctor

Connect with a Doctor via live video call from your smart phone, tablet or computer.

As a result of changes made by the Ontario Medical Association (OMA) and the Ontario Ministry of Health, there are a very limited number of doctors providing appointments that are free of charge for OHIP-covered patients on Rocket Doctor.

 

Appointment wait times are expected to be significantly longer on this service, compared to our other virtual care services.

Appointments: $0 with OHIP

Mental Health Counselling
(Registered Mental Health Nurse)

Accepted plans that cover this service include:

  • Medavie Blue Cross – VAC (Veterans Affairs Canada), RCMP (Royal Canadian Mounted Polic), the CAF (Canadian Armed Forces), and IRCCC (Immigration, Refugees, and Citizenship Canada)
  • NIHB (Non-Insured Health Benefits) – Government of Canada program providing mental health counselling benefits for First Nations and Inuit peoples.
  •  Canada Life – (responsible for claims under the PSHCP – The Public Service Health Care Plan)

In some cases you may be required to pay for your appointment and then submit a claim for reimbursement, for more details, please contact your provider.

Book an Appointment

Please fill in your details and you will be added to the waiting list for an appointment completely covered by OHIP.

Due to high demand and limited physician availability for this service, wait times are likely to be significant longer than our other virtual care services. Patients will be contacted on a first-come, first-served basis.

Please do not call our support team for an update on your appointment. Our Patient Care team will contact you as soon as your appointment is ready to be scheduled.

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